100% Satisfaction Guarantee! If you are not completely satisfied for any reason with your initial shipment, simply return your bottles (even if empty) and original receipt for for a prompt, courteous refund of your purchase price. Shipping and handling not included.

When you receive your delivery, we encourage you to inspect it. If there is any damage or you are not satisfied with the merchandise, please include your original receipt and indicate the reason for the return. (This information is not required but your comments help us improve our service and product quality.)

Please send the package securely wrapped, pre-paid (sorry, but we do not accept C.O.D. mail or shipping charges) to:

JL Skincare
P O Box 9594
Aspen, CO 81612

(Please note that you are responsible for the safe return of merchandise and all shipping costs.)

Items returned within 60 days will be promptly refunded, credited to your credit card, or exchanged, depending on how the product was originally purchased.

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We’re sorry; return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.
Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are Monday-Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.
Please note: Only products purchased on jlskincare Online may be returned for refund or exchange.

Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at [email protected]
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.